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Shipping Policy

Shipping Policy

Thank you for shopping with us! We aim to provide a seamless and enjoyable shopping experience, which includes delivering your makeup products promptly and safely. Below you’ll find all the details about our shipping policies.

Shipping Options and Costs

1. Domestic Shipping
  • Standard Shipping:
    Delivery within 3-7 business days. Shipping costs are calculated at checkout based on your location and order weight.   
  • Expedited Shipping:
    Delivery within 1-3 business days. Additional fees apply, which will be calculated at checkout.
  • Free Shipping:
    Available on orders over [amount] (e.g., $50). The offer applies to standard shipping only.
  • Standard International Shipping:
     Delivery times vary by destination. Generally, orders arrive within 7-21 business days. Shipping costs are calculated at checkout based on your location and order weight.
  • Express International Shipping:
     Delivery within 3-7 business days. Additional fees apply, which will be calculated at checkout.

Order Processing Time

  • Orders are processed within 1-2 business days after receiving your order confirmation. Please note that processing times may be longer during peak seasons or promotional periods.
  • Once your order is processed, you will receive a confirmation email with tracking information.

Tracking Your Order

  • After your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
  • You can also track your order through our Order Tracking Page.

Shipping Restrictions

  • We currently ship to [list of countries or regions]. Unfortunately, we do not ship to P.O. Boxes or military addresses (APO/FPO).
  • Certain products may have shipping restrictions due to regulations or safety concerns. We will notify you if any items in your order cannot be shipped.

Delivery Issues

  • Missing or Lost Packages: If your package has not arrived within the expected delivery time, please contact our customer service team at [Support Email Address] or [Phone Number]. We will assist you in locating your package or filing a claim with the carrier if necessary.
  • Incorrect Address: Please ensure that your shipping address is accurate at checkout. We are not responsible for packages that are delayed or delivered to an incorrect address provided by the customer.

Customs and Duties

  • For international orders, you may be subject to customs fees, import duties, or taxes imposed by your country’s government. These charges are the responsibility of the recipient and are not included in the shipping costs.
  • Customs policies vary by country. For more information on potential customs charges, please contact your local customs office.

Contact Us

If you have any questions or need further assistance regarding shipping, please contact our customer service team:

  • Email: [Support Email Address]
  • Phone: [Your Phone Number]
  • Live Chat: Available on our website [Link to Live Chat]
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